Top 10 FAQ

• How do I save my progress?

• Your game progress will be stored on your mobile device and will carry over through updates and

  reinstalls as long as your device number remains unchanged.

  If you are planning to reset your device or change to a new one, make sure to keep a screenshot of your profile page

  within our app that shows your user ID clearly.

  To open your profile page and see your user ID, click on your photo on the top right side of the main menu.

• Game won't load on mobile

• Please try the steps below to troubleshoot the problem:

  1. Check if you have stable wi-fi or internet connection.

  2. Check if you have the latest version of the app.

  3. Reboot your phone.

   

  In case the problem still occurs, please, try to delete the app from your device completely and reinstall the app from the App Store again.

   

  If the problem persists, please reach us out at support@playtowermasters.com and we will look into this for you.

• Can I connect with my Facebook account?

• No, it is not possible to connect Tower Masters with your Facebook account.

  However your progress is being well stored on your mobile device.

• Can I play on PC?
• Tower Masters is only available on mobile, so it is not possible to play the game on PC.

• I made a purchase but did not receive any coins/items, why?

• If payment has been properly processed the receipt should be in your purchase history.

  Please send the receipt to support@playtowermasters.com

• I made a purchase by accident. How can I get a refund for the purchase?

• If payment went through properly, the receipt should be in your purchase history.

  Please send the receipt to support@playtowermasters.com with a reason for requesting a refund.

• I bought a new phone, can I transfer my progress to my new device?

• Yes, we can transfer your progress for you manually, just please contact with your user ID numbers shown

  in your game profiles on your old and new devices.

  You can also take screenshots of your old and new user ID numbers and submit them at support@playtowermasters.com

• Can I play on multiple devices under the same ID?
• No, it is only possible to play the same game on one device. You can have one account per device only.

• How do I permanently delete my account?
• To request user data deletion,

  click here to visit our Help Center and submit a ticket, or contact us at: support@purplekiwii.com

  Please provide the title of the game and your user ID number which you can check in your game profile. 

  Your account and all associated data will be deleted within several days. 

Loading/Freezing

• How do I save my progress?

• Your game progress will be stored on your mobile device and will carry over through updates and

  reinstalls as long as your device number remains unchanged.

  If you are planning to reset your device or change to a new one, make sure to keep a screenshot of your profile page

  within our app that shows your user ID clearly.

  To open your profile page and see your user ID, click on your photo on the top right side of the main menu.

• Game won't load on mobile

• Please try the steps below to troubleshoot the problem:

  1. Check if you have stable wi-fi or internet connection.

  2. Check if you have the latest version of the app.

  3. Reboot your phone.

   

  In case the problem still occurs, please, try to delete the app from your device completely and reinstall the app from the App Store again.

   

  If the problem persists, please reach us out at support@playtowermasters.com and we will look into this for you.

• Can I connect with my Facebook account?

• No, it is not possible to connect Tower Masters with your Facebook account.

  However your progress is being well stored on your mobile device.

• Can I play on PC?
• Tower Masters is only available on mobile, so it is not possible to play the game on PC.

Payment

• I made a purchase but did not receive any coins/items, why?

• If payment has been properly processed the receipt should be in your purchase history.

  Please send the receipt to support@playtowermasters.com

• I made a purchase by accident. How can I get a refund for the purchase?

• If payment went through properly, the receipt should be in your purchase history.

  Please send the receipt to support@playtowermasters.com with a reason for requesting a refund.

Setting

• I bought a new phone, can I transfer my progress to my new device?

• Yes, we can transfer your progress for you manually, just please contact with your user ID numbers shown

  in your game profiles on your old and new devices.

  You can also take screenshots of your old and new user ID numbers and submit them at support@playtowermasters.com

• Can I play on multiple devices under the same ID?
• No, it is only possible to play the same game on one device. You can have one account per device only.

• How do I permanently delete my account?
• To request user data deletion,

  click here to visit our Help Center and submit a ticket, or contact us at: support@purplekiwii.com

  Please provide the title of the game and your user ID number which you can check in your game profile. 

  Your account and all associated data will be deleted within several days.