Enter your user id to check the answer to the question asked.
(*) field is a required field to solve the issue.
Click on your photo on the top right of the game screen to open your profile. User ID is under your name in this page.
Enter your e-mail address we can contact you.
Your game progress will be stored on your mobile device and will carry over through updates and
reinstalls as long as your device number remains unchanged.
If you are planning to reset your device or change to a new one, make sure to keep a screenshot of your profile page
within our app that shows your user ID clearly.
Please try the steps below to troubleshoot the problem:
1. Check if you have stable wi-fi or internet connection.
2. Check if you have the latest version of the app.
3. Reboot your phone.
In case the problem still occurs, please, try to delete the app from your device completely and reinstall the app from the App Store again.
No, it is not possible to connect Tower Masters with your Facebook account.
If payment has been properly processed the receipt should be in your purchase history.
If payment went through properly, the receipt should be in your purchase history.
Yes, we can transfer your progress for you manually, just please contact with your user ID numbers shown
in your game profiles on your old and new devices.
The terms of this agreement ("Terms of Service" or "Terms") govern the relationship between you and
Playdog Soft (collectively "Playdog Soft" or "we") regarding your use of our website and/or
games and related services, which include applications for mobile devices (collectively, the
"Services"). By using or accessing our Services you signify that you have read, understood and agreed
to be bound by the terms and conditions set forth below. We may amend the Terms of Service from
time to time, and we encourage you to consult the Terms of Service regularly for changes. Use of the
Services after changes are made to the Terms of Service will be considered your consent to the new
Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users
how we collect it, how we use that information and with whom we share it, how you can access and
update that information and means of communications, how we protect children privacy, how we
websites, and related activities, collectively referred to as our "Services." By using our Services, you
considered as your consent to the new terms.